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Please allow up to a week for delivery. Please allow 24 hours for USPS to update detailed tracking information from the date of your item shipment notification. This notification is sent via e-mail. Note orders may be processed on dates USPS is closed, however those dates are not counted as a transit date.
return & exchange policy
Due to the nature of our products, once an item leaves our warehouse it is considered used, and therefore ineligible for return or exchange due to health and safety concerns. Our staff is trained in all of our products and more than happy to help you select the right item for you, if you have any questions before purchasing, please direct them to us via our contact form.
If you believe your item is defective, and you are within the warranty period, please use our contact form. We will require your order number and proceed to go through troubleshooting tips. If necessary,
we will request your item back to the manufacturer or warehouse for testing and quality assurance. We will test your device within 14 business days of receiving the item. All returns for testing must include a completed Return Form, to avoid delays in processing.
If we find your item to be defective, and you are within the warranty period, we will send a replacement device at no cost to you. If we find the item to function as it should, we will ship it back to you at no cost.
On each product we sell we have the specifications and product description with the materials of each item. Therefore if you are allergic please read the description before purchasing to avoid any allergic reaction. The material will also be on the packaging of the items once received as well.
If you are outside of the warranty period, we will not authorize replacements. The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items' user manual.
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