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  • How do I track my order?
    Once you recieve your shipping confirmation email you will get a tracking number sent in that e-mail, click on it and it will track your product for you.
  • How long does shipping and handling take?
    We ship out all orders within two business days after order receipt. Please allow up to a week for delivery. Expedited shipping options are also available. Please allow 24 hours for USPS to update detailed tracking information from the date of your item shipment notification. This notification is sent via e-mail. Note orders may be processed on dates USPS is closed, however those dates are not counted as a transit date.
  • Do you accept Returns or Exchanges?
    No. Sorry we do not accept any returns or exchanges under any circumstances because of sanitation and protection for our customers. Due to the nature of our products, once an item leaves our warehouse it is considered used, and therefore ineligible for return or exchange due to health and safety concerns. If you have any questions before purchasing, please direct them to us via our contact form. If you believe your item is defective, and you are within the warranty period, please use our contact form, or the consultant you purchased from, to report the defect. We will require your order number and proceed to go through troubleshooting tips. If necessary, we will request your item back to the home office for testing and quality assurance. We will test your device within 14 business days of receiving the item. All returns for testing must include a completed Return Form, to avoid delays in processing. If we find your item to be defective, and you are within the warranty period, we will send a replacement device at no cost to you. If we find the item to function as it should, we will ship it back to you at no cost. If you are outside of the warranty period, we will not authorize replacements.The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items' user manual.
  • What Forms of Payments Do You Accept?
    We accept PayPal, Mastercard, Visa, American Express and Discover cards,
  • How Are Orders Shipped?
    We ship all of our orders discreetly. Your orders will arrive in a standard brown corrugated box sent via UPS or USPS.
  • My Package Says It Has Been Delivered But I Have Not Received It. What Do I Do?
    1. Please allow 3 business days after the expected delivery date in the tracking information before contacting the Consultant you purchased from or the corporate office. 2. Contact either your Consultant or the Corporate office if you purchased online, and report your missing package using the drop down Contact Us Form. 3. Once reported, corporate will file a claim with USPS or UPS and reship your package ASAP! *Please contact us or your Consultant within 30 days of expected delivery date, otherwise the package will be considered delivered in full.
  • My Vibrator will not turn off what do I do?
    Most of our massagers are powered on by holding down the power button for 3-4 long seconds, by counting 1-1000, 2-1000, 3-1000 etc. Our products will not operate while they are plugged in to the charger!
  • Do Vibrators Come Fully Charged?
    Our Kinky Kreations Vibrators are shipped with a small amount of charge on them but they will need to be charged for 2+ hours before use.
  • How will I know when my order went through?
    When your order is processed and packaged you will receive a confirmation shipping email with tracking information. Please allow 24 hours for USPS to update detailed tracking information once you receive your confirmation email. Please check your spam file for this email, as it can sometimes be filtered accidentally. If you have not received your confirmation email within 5 business days of placing your order please use the Contact Us drop down.
  • Do You Ship Internationally?
    No but we are in the process of working on making that an option. Currently we are shipping to 50 states. There are some countries that we are unable to ship to due to the customs laws there, but we will be adding this as an option to some countries soon.
  • When will I be charged for an e-giftcard?
    Your e-gift card amount will be charged when you place you order.
  • What should I do if my recipient hasn't received their e-giftcard?
    Ask your recipient to check your spam folder for an e-giftcard from Kinky Kreations. You can also email us at contact@kinkykreations.com and will be happy to help.
  • I accidently sent my e-giftcard to the wrong e-mail address
    Please e-mail us at contact@kinkykreations.com and will be happy to help.
  • Where can I use Kinky Kreations e-giftcard?
    You can use e-gifts to shop at KinkyKreations.com and Kinky Kreations Mobile App.
  • What if my e-giftcard doesn't cover my transaction?
    Only one e-gift card can be emailed per order. If your e-gift doesn't cover your order total, add another payment method in checkout to cover the remaining amount.
  • I have a Kinky Kreations but can't find my e-gift card number or Pin....
    Please e-mail us at contact@kinkykreations.com and will be happy to help.
  • How Can I Purchase A Bulk or Corporate Order of E-giftcards?
    We do not order bulk or corporate orders of e-giftcards at this time.
  • Can I return Kinky Kreations E-giftcards?
    E-giftcards are not returnable or refundable for cash except if required by law.
  • How Can I return an item that I purchased with an e-giftcard?
    We cannot issue any refunds or credits due to health or hygenine reasons. These are final sale items.
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